> For AI agents: the complete Sanity documentation index is available at [https://www.sanity.io/docs/llms.txt](https://www.sanity.io/docs/llms.txt).

# Account recovery

How to recover access to your Sanity account, and why signing in with a different method creates a separate account.

If you've lost access to your Sanity account or can't remember which email you used to sign up, contact the Account Support team. Include your project ID if you have it — this helps the team locate your account faster.

[Submit an account support request](https://www.sanity.io/contact/billing)

You can find your project ID in the Studio URL, API URLs, or any configuration files (`sanity.config.ts`).

## Sign-in methods and account identity

Your Sanity account is tied to the sign-in method you created it with, not to your email address. Signing up with Google, with GitHub, or with an email address and password creates a separate account each time, even when all of them use the same email address.

If you sign in with a method that is not already connected to an account, Sanity creates a new account instead of signing you in to the one you already have. The new account starts empty. Project and organization membership, roles, and accepted invitations belong to one account, not to the email address behind it.

> [!WARNING]
> Accounts can't be merged
> Sanity can't merge two accounts or move membership from one to the other. A sign-in method that already belongs to one account can't be connected to a different one, so regaining access means moving membership to the account you want to keep.

### Move to a different sign-in method

Moving to a different sign-in method means moving your membership to a new account, because the email address on an account is fixed too. For the steps, and for what else you can and cannot change about an account, see [Manage your account](https://www.sanity.io/docs/platform-management/manage-your-account).

Contact the Account Support team if nobody else has administrator access, or if you have lost access to the account that holds the membership.