Billing Issue - No Response After 8 Days

I understand how frustrating it is to wait for a response on billing issues. Here's how to get help with your Sanity billing concern:

For urgent billing matters, your best bet is to reach out through Sanity's official support channels:

1. Email support directly at support@sanity.io - mention that you've been waiting 8 days and include your original ticket/reference number if you have one
2. Use the in-app help widget in your Sanity Studio or management console - click the question mark icon in the bottom right corner
3. Check the Sanity management console at manage.sanity.io - you can view your billing details and sometimes resolve common billing issues there directly

If you haven't received a response, it's possible your original message went to spam or wasn't received. When following up, make sure to:

• Use the email associated with your Sanity account
• Include your organization/project ID
• Reference any previous ticket numbers
• Clearly describe the billing issue you're experiencing

The Sanity team is generally responsive, so an 8-day wait suggests something may have gone wrong with the original communication. A fresh support request through the official channels should get you a response within 1-2 business days.

Note: This community forum (Slack, Discord, or wherever you're posting) isn't monitored for billing support issues since they often involve sensitive account information. The support team at support@sanity.io is your direct line to get this resolved.

Hope you get this sorted out quickly!