
Grab your gear: The official Sanity swag store
Read Grab your gear: The official Sanity swag storeIt sounds like you're running into a permissions issue with managing billing in your Sanity organization. Here's what's likely happening and how to fix it:
In Sanity, there's an important distinction between organization roles and project roles. Even if you're an Administrator at the project level, this doesn't automatically give you billing permissions at the organization level.
Based on the platform terminology documentation, billing is managed at the organization level, not the project level. To add or manage billing information, you need one of these organization-level roles:
Since you're on the free tier and don't have separate roles configured yet, here's what you need to do:
Check your organization role: Go to manage.sanity.io and use the dropdown menus at the top to select your organization (not just the project)
Have an existing Organization Administrator grant you access: If someone else created the organization initially, they would be the Organization Administrator. They need to:
If you're the only member: The person who originally created the project/organization should automatically be an Organization Administrator. Try logging in with the account that first set up the Sanity project.
As mentioned in the documentation, "Organization administrators don't automatically have access to every project in the organization. However, they do have the ability to fully manage user membership in projects (including their own membership)." The reverse is also true - project administrators don't automatically have organization-level permissions like billing access.
If you're still having trouble, you may need to contact Sanity support to help sort out the organization ownership and roles.
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Grab your gear: The official Sanity swag store
Read Grab your gear: The official Sanity swag store