Client experiencing issues loading studio, resolved by clearing cookies

Hi ppl! 🙂We have a client that is experiencing some issues loading the studio, it keeps loading the documents forever. We can't really reproduce the problem, everything works properly on our end. Was hoping that someone had some issue similar to this mabey, so we can point our client to the solution!

Thanks everyone.
Cheers!

Hey Daniel! Is there anything in the browser’s console when this happens? Does it keep spinning indefinitely or do they eventually get an error?

It keeps spinning indefinitely. We were trying to investigate the best in our side before trying to ask the client to go to the browser console, since it will be a challenge 😅

Totally understand that, haha! I’ve seen this issue come up before so I’ll dig through the archives and see if they got it fixed.

Thank you so much !Anyway you gave me the courage to make a video showing how he can go to the console to see if there are any errors there
😄

Thank you so much !Anyway you gave me the courage to make a video showing how he can go to the console to see if there are any errors there
😄

Does the content load if they try to access the studio through a private window?

Already tryed that too, but in a private window you don't have the cookies and the login page has some sort of a bug. It keeps saying : "WE COULDN'T LOG YOU IN Your browser wouldn't accept our cookie."

Ah, are they using Firefox? There’s a suggested fix here if so.

Ah, are they using Firefox? There’s a suggested fix here if so.

Looking for the printscreen that they sent us, i think they are using Chrome on windows. Will, anyway, investigate this thread

Looking for the printscreen that they sent us, i think they are using Chrome on windows. Will, anyway, investigate this thread

The problem that i can see with cookies is if you try to login in an private session. Since you can't regist cookies you can't login. No matter the browser you use!

Hey did your client get logged in?

Hey ! No response yet!This is why i was trying to investigate further, clients always take forever to reply
😛 . But i bet that is something in his browser (cookies or something) that he needs to clear.Will keep you posted! Thanks :)

Hi . Just to update you. The client cleaned his cookies and everything went well. No more login problems 🙂Thanks a lot for your help!
Cheers!

Excellent! Thanks for updating!