Studio documents loading forever for client but not reproducible

Hey there! This is a pretty common issue that usually resolves with clearing browser cookies. Based on the same exact issue reported in our community, here's what typically works:

The most common fix: Clear cookies

Have your client clear their browser cookies and cache, then try logging in again. This resolved the issue for others experiencing the infinite loading spinner when trying to access documents in the Studio.

Other things to check:

1. Browser console errors - If clearing cookies doesn't work, ask them to open the browser's developer console (F12) and check for any error messages. This can help pinpoint what's actually going wrong.

2. Private/Incognito mode issue - If they try using a private/incognito window and see "Your browser wouldn't accept our cookie" error, this is actually expected behavior since private browsing often blocks cookies by default. They should test in a regular browser window after clearing cookies instead.

3. Firefox users - If they're using Firefox, there's a known cookie issue with specific workarounds.

4. Browser compatibility - Make sure they're using a modern, up-to-date browser (Chrome, Firefox, Safari, or Edge).

Quick troubleshooting steps for your client:

1. Clear all cookies and cache for the Studio domain
2. Close and reopen the browser completely
3. Try logging in again

Since you can't reproduce it on your end, it's almost certainly a client-side browser/cookie issue rather than something with your Studio configuration. The fact that it keeps loading indefinitely (rather than showing an error) is a classic symptom of stale authentication cookies.

Hope this helps! Let us know if clearing cookies doesn't solve it and you need to dig deeper into console errors.