Sanity Learn logout issue - lost course progress and can't retake exam
I was in the middle of the exam/certification when I got logged out, and now I've lost the progress I made in the courses I had completed.
I can't retake the courses because I'm just being asked to log in. Please help
I'm sorry to hear you're experiencing login issues with Sanity Learn! This is frustrating, especially when you lose exam and course progress.
Based on similar issues that have been reported, here are the steps you should take:
Immediate Actions:
Check the status page: Visit status.sanity.io to see if there are any ongoing service disruptions affecting Sanity Learn or authentication services. Sometimes login issues are related to platform-wide incidents.
Try basic troubleshooting:
- Clear your browser cache and cookies
- Try a different browser or incognito/private mode
- Check if you're using the correct login method (Google, GitHub, email, etc.)
Contact Support:
Since this involves lost certification exam progress, you'll need direct help from Sanity's team:
Email support: Reach out to support@sanity.io with details about:
- When you got logged out
- Which courses/exam you were taking
- What error messages you're seeing when trying to log back in
- Your account email address
Discord community: Join the Sanity Community on Discord (it redirects to Discord) where you can get help from both community members and Sanity staff in the #help channel.
About Progress Recovery:
The good news is that course progress is typically saved to your account, so the support team should be able to help restore your progress. Make sure to mention specifically that you lost exam progress when you contact them, as certification exams may need special handling.
The support team has access to backend logs and can investigate what happened with your session and potentially restore your progress or allow you to resume where you left off. Don't worry - you shouldn't have to completely retake everything!
Show original thread3 replies
Was this answer helpful?
Sanity – Build the way you think, not the way your CMS thinks
Sanity is the developer-first content operating system that gives you complete control. Schema-as-code, GROQ queries, and real-time APIs mean no more workarounds or waiting for deployments. Free to start, scale as you grow.
