Go Behind the Experience to see how Tecovas brings the West to life with Sanity 🤠 July 18th

Issue with account plan not showing, troubleshooting steps taken, problem resolved.

19 replies
Last updated: Jan 4, 2024
Hii have quqestion why my account doesnt have any plan
Dec 27, 2023, 7:59 PM
Hi
user M
thanks for reporting this, you may be able to resolve this by refreshing the page. We are looking into a possible fix internally but there isn’t anything to worry about in regards to your specific plan, it instead looks to be a small UI bug.
Dec 28, 2023, 4:20 PM
Hithanks to back to me but still i cant do anything
Dec 28, 2023, 4:35 PM
i tried new browser nothing i am stuck 😞
Dec 28, 2023, 4:38 PM
I can attempt to invite myself in to the project to see if I can solve the issue that way if you are comfortable?
Dec 28, 2023, 4:39 PM
sure
Dec 28, 2023, 4:39 PM
but i cannot have access to members
Dec 28, 2023, 4:39 PM
I can send the invitation through a backend service internally on our end. One moment
Dec 28, 2023, 4:39 PM
Ok, I am not seeing any of the same issues you are when I logged in to the project, can you try logging out of sanity completely and then back in (clicking your profile in the top right corner and logging out)?
Dec 28, 2023, 4:41 PM
same
Dec 28, 2023, 4:42 PM
Hmm, I am going to remove you from the project, and then re-invite you as the administrator. Please check your email for the invitation here shortly.
Dec 28, 2023, 4:43 PM
ok
Dec 28, 2023, 4:43 PM
Invitation is on it’s way now
Dec 28, 2023, 4:43 PM
same
Dec 28, 2023, 4:44 PM
Thanks for walking through all of these steps in troubleshooting with me. I am going to escalate this to our backend team with the information I have gathered and circle back around to you as soon as I hear back or know more. That said, there is a bit of difference in time zones so please be patient as we work to resolve this.
Dec 28, 2023, 4:45 PM
sure no problem
Dec 28, 2023, 4:45 PM
Again, my apologies this isn’t working as intended for you, quite a strange bug indeed.
Dec 28, 2023, 4:45 PM
take your time
Dec 28, 2023, 4:45 PM
Fixed thanks 👏
Dec 29, 2023, 8:21 PM
I’m just starting here, leaning (and loving). I think I ran into similar snag
user Y
or other, I seen to have a conflict with the plans on mine too. See screenshot. How can I remove one, and ensure I'm working with the Boosted Growth Trial?
Jan 4, 2024, 10:45 AM

Sanity– build remarkable experiences at scale

Sanity is a modern headless CMS that treats content as data to power your digital business. Free to get started, and pay-as-you-go on all plans.

Was this answer helpful?