User requests access rights to create a new document and edit their profile on Sanity.io.

13 replies
Last updated: Jul 20, 2021
I'm trying to create a guide on https://community.sanity.tools/desk/contribution.guide but my user doesn't have sufficient rights to create a new document, and not even edit my own profile. How do I get these access rights?
AI Update

The community.sanity.tools site is a special Sanity Studio instance where community members can contribute guides, tools, and other content. The permissions issue you're experiencing is a known situation that requires manual intervention from the Sanity team.

Based on a previous community answer about this exact issue, when users first access the Community Studio, sometimes the initial profile creation doesn't complete properly (especially if the page hangs or gets refreshed during setup), which can result in read-only access to everything, including your own profile.

Here's what you should do:

  1. Join the Sanity Discord community - This is the best place to get help with community platform access issues
  2. Report the issue - Let the team know you need write permissions for the Community Studio. Mention that you can't create guides or edit your profile
  3. Be patient - In the previous case, it took a few days for the team to resolve the permissions, as the fix wasn't straightforward

The Sanity team will need to manually grant you the appropriate permissions to create contribution guides and edit your profile. This isn't something you can fix yourself through settings or by logging out/in.

Once your permissions are corrected, you'll be able to:

  • Create new contribution guides
  • Edit your profile and set your handle
  • Add content with code blocks, images, and other rich media

In the meantime, if you already have your guide content written (like on your company blog), you can prepare it for quick copy-pasting once your access is restored. The Community Studio uses Portable Text for the main content field, which supports code blocks, images, YouTube/Twitter embeds, and callouts.

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13 replies
Thanks for your quick reply! I can see the new guide you created, but I cannot update it, I'm afraid.
Shoot. Okay. And the icon top-left—when you click it are the options available or greyed out?
Sorry, I missed that part of your original question. None of the buttons allow me to create new documents:
My profile looks like this, gives me the feeling that something went wrong in the process of creating my profile:
When I first entered the Community Studio the website hung for a while, so I refreshed the page. Maybe that corrupted my profile somehow?
This was the first time I have opened it.
Okay, thanks for testing that. I’ll flag this and hopefully someone can correct your permissions, though it might not be before Monday I’m afraid. In the meantime, the best suggestion I have is to model your guide after the fields you can see and then once your permissions are updated, you can copy them over. I’d be happy to provide screenshots of what’s available in each field, if that would help. The most time-consuming one will be Main content, to which you can add code blocks, images, YouTube or Twitter embeds, and callouts.
On your profile page, the third option down will let you set your handle (
<http://sanity.io/exchange/people/whatever|sanity.io/exchange/people/whatever>
). It should base off of that.
Even on the profile page, everything is readonly. That is why I'm suspecting a hiccup of some kind when the profile was created:
Thanks for your help. I don't mind waiting till Monday. The content I plan to publish is already written and published on our company blog anyway.
Hopeful for a fix by tomorrow. Sorry for the wait but thanks for your patience.
Hi Bjarte. Thanks for your patience. The solution wasn’t as easy as originally anticipated but you should now be good to go. Sorry about the wait.
Thank for your help. I uploaded my guide and updated my profile now, so it seems to be working as expected!
Great! Happy to hear it and looking forward to reading your guide. 🙌

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