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Issue with adding a new user to a project and contacting customer support.

4 replies
Last updated: Mar 30, 2022
I am having an issue adding a new user to a project. The new user has created an account but accepting the invitation doesn’t seem to do anything. How can I contact customer support?
Mar 30, 2022, 4:41 PM
And when you get a moment can you send over the project ID and I’ll take a look on our end to see if there is something obviously amiss. (please send via DM)
Mar 30, 2022, 5:01 PM
Thanks Benjamin. I was worried it would be hard to reach someone, but I’m glad that wasn’t the case. I was able to get on a screen share with the new user and walk him through the signup process. There were a few odd hiccups—he kept requesting a password reset right in front of me and not receiving it even after waiting a bit, for instance, and it’s unclear why that was happening to him. It was a bit embarrassing seeing basic actions not seem to work for him for a few minutes, but after some back-and-forth, he’s all set now.
Mar 30, 2022, 5:07 PM
Yeah we are doing our best to be as responsive as time permits with the growing size of our community! Ah, understood. I’m glad to hear that the issue is resolved now.
That said we do our best to read through all of the threads in these channels within the Sanity community and respond to them. Our community is also usually very helpful depending on what issue you may have ran into and they like to help each other out here depending on their individual experience.

Also please don’t hesitate to participate in community discussions or post anything interesting that you’ve built with Sanity in here to possibly inspire/help others! Glad to have you here
Mar 30, 2022, 5:32 PM
Yeah we are doing our best to be as responsive as time permits with the growing size of our community! Ah, understood. I’m glad to hear that the issue is resolved now.
That said we do our best to read through all of the threads in these channels within the Sanity community and respond to them. Our community is also usually very helpful depending on what issue you may have ran into and they like to help each other out here depending on their individual experience.

Also please don’t hesitate to participate in community discussions or post anything interesting that you’ve built with Sanity in here to possibly inspire/help others! Glad to have you here
Mar 30, 2022, 5:32 PM

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