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Issue with billing permissions causing website images to not appear, resolved with assistance.

9 replies
Last updated: Dec 14, 2023
Hi there, I'm posting here because I've lodged a support ticket two days ago and not heard back from anyone, hope this is OK to post in here? A client of mine has Sanity set up and has given our team Admin permissions, but there is an error message appearing that there is a billing issue, that we do not have permissions to edit. I'd like to resolve it ASAP because their website has no images appearing and they are very distressed. If someone could please help me out, that would be great. Thanks! Christie
Dec 14, 2023, 12:13 AM
What’s likely happening is you have Admin rights on the project, but not the organization. Can you reach out to your client to invite you to the organization as a billing manager or admin?
Dec 14, 2023, 12:18 AM
Thank you for this info. Unfortunately the client also does not have the contact details of who set up the organization. Is it possible for them to get the email address of who did so that they can follow up internally?
Dec 14, 2023, 12:35 AM
Yes, do you know your project ID?
Dec 14, 2023, 12:35 AM
Dec 14, 2023, 12:35 AM
Thanks. I’ll follow up via DM.
Dec 14, 2023, 12:37 AM
Shall I delete the project ID from this thread?
Dec 14, 2023, 12:37 AM
Naw, it’s not considered secret.
Dec 14, 2023, 12:37 AM
Hi again, can I please get some help with getting your system to charge the last invoice on the credit card on our account (it's now been unblocked by the bank) so that our project can be restarted? Thanks!
Dec 14, 2023, 2:34 AM
Nevermind, I've resolved this. Thank you for your help.
Dec 14, 2023, 2:42 AM

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