Admin User Cannot Fix Billing Issue Causing Website Images to Disappear

I'm really sorry you're dealing with this stressful situation, Christie! This is definitely a billing/permissions issue that needs attention. Here's what's happening and how to get it resolved:

What's Causing the Problem

When images aren't appearing and you're seeing a billing error, it typically means the project has been suspended due to a billing issue (like a failed payment). When this happens, the CDN stops serving assets, which is why your client's website images aren't loading. The 403 errors you might be seeing on image URLs are a symptom of this suspension.

The Permissions Issue

Even though you have Admin permissions on the project, billing is managed at the organization level in Sanity. According to the Organizations documentation, only users with specific organization-level roles can manage billing:

• Organization Administrator - full management capabilities including billing
• Billing Manager - can handle payment methods and billing information

Project Admin permissions don't grant access to billing settings, which is why you're blocked from fixing this yourself.

How to Resolve This ASAP

Since you've already submitted a support ticket (good!), here are additional steps to expedite resolution:

1. Have your client contact Sanity support directly - Since they're the organization owner, they can resolve billing issues immediately by logging into manage.sanity.io, going to their organization settings, and updating payment information

2. Ask your client to add you as an Organization Administrator or Billing Manager - This would let you handle billing issues in the future. They can do this from the organization settings in manage.sanity.io

3. Follow up on your support ticket - Email support@sanity.io referencing your ticket number. Mention that the project is suspended and images aren't loading (this indicates urgency)

4. Check if your client received any billing emails - Sanity typically sends warnings before suspension. These emails go to the organization owner

For Future Prevention

Once this is resolved, I'd strongly recommend having your client grant you Organization Administrator or Billing Manager access so you can handle any billing issues proactively without needing to wait for them to respond.

The support team should respond soon, but having your client (the organization owner) reach out directly will likely be the fastest path to getting those images back online. Hang in there!