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Issue with logging into Sanity.io account via Github method

9 replies
Last updated: Nov 16, 2021
Hey everyone!Sorry if I’m not on the right channel (?) for this.
Since a few days I can not log in to my Sanity account. I used to log in via my Github account and it worked perfectly.

Now I get this message:
“You are not authorized to access this studio. Maybe you could ask someone to invite you to collaborate on this project?
If you think this is an error, verify that you are logged in with the correct account. You are currently logged in as xxxxxx (
xxxxxx@gmail.com )”
What I don’t get is that I don’t
need any invitation since I’m the owner of this account, which I was using until now.I assume it could be because of my location: I sometimes get to travel. I tried with a VPN, it worked a couple of time and then nothing: the same message comes back again and again...

Any clue about this?
I really need to log in to keep working haha... Thanks a lot.
Nov 15, 2021, 3:47 PM
Hi User. Are you able to log into sanity.io/manage ? If so, are you able to go to your project and view Members? Hopefully you see your email with the GitHub logo on your avatar and a role of Administrator.
If you can’t access Manage, please feel free to DM your project ID and we can investigate.
Nov 15, 2021, 10:55 PM
Hi! Thanks 🙂
Nov 16, 2021, 9:06 AM
I could login this morning, by luck, using the Gmail login method. But sometimes, this doesn’t even work..
Nov 16, 2021, 9:06 AM
And I still can’t log in with the ‘Github method’ I using until now...
Nov 16, 2021, 9:07 AM
Hi User. I believe you should only ever be able to login using one provider (i.e., not switching between them). If Google is the provider, I don’t believe you should be able to login via GitHub or Email/Password. That said, there’s also the distinction between logging into a project and logging into sanity.io/manage .
Nov 16, 2021, 7:34 PM
Hi User. I believe you should only ever be able to login using one provider (i.e., not switching between them). If Google is the provider, I don’t believe you should be able to login via GitHub or Email/Password. That said, there’s also the distinction between logging into a project and logging into sanity.io/manage .
Nov 16, 2021, 7:34 PM
Thanks!I was always using Github, until it stopped working...
Nov 16, 2021, 11:02 PM
But it seems to be working now, at least logging into sanity.io/manage
Nov 16, 2021, 11:02 PM
Thank you
Nov 16, 2021, 11:02 PM

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