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Can't access payment settings despite being admin after failed payment

5 repliesLast updated: Nov 29, 2025

Hey guys, seems like a payment failed, don't have permissions to payment stuff even though I'm an admin, does anyone know where to go from here?
AI Update

I've run into similar billing permission issues before! This is a known scenario where even though you're an admin on the project level, you might not have the right permissions at the organization level where billing is actually managed.

Here's what's happening: In Sanity, billing is handled at the organization level, not the project level. So even if you're an admin on a specific project, you need to be either an Organization Administrator or a Billing Manager within the organization to access payment settings.

Here's how to fix this:

If you can't identify who the Organization Administrator is, you might need to reach out to Sanity support directly - they can help identify the current org admin or assist with access issues.

This separation between project-level and organization-level permissions is intentional since organizations serve as the unified billing point for multiple projects, so billing access needs to be controlled separately from content/project management access.

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