Payment failure due to lack of access to parent organization.

5 replies

Last updated: Apr 1, 2024

Hey guys, seems like a payment failed, don't have permissions to payment stuff even though I'm an admin, does anyone know where to go from here?

Apr 1, 2024, 8:52 PM

Please use a single thread for your questions and follow up. You need to be an admin or billing manager on the project’s parent organization in order to handle payment methods.

Apr 1, 2024, 9:03 PM

Hi there, yes I've come to this conclusion - it appears none of us have this access to the parent organization. Not sure how that's possible. Is there a verification process I can go through to get access?

Apr 1, 2024, 9:07 PM

The cause of this may be that my other colleague set this up months ago and has since left the company, he may have been the only one to have access and his account is discontinued

Apr 1, 2024, 9:07 PM

I managed to get access to his account and go in and update payment 👍

Apr 1, 2024, 9:11 PM

Great! I’m glad you got access!

Apr 1, 2024, 10:58 PM

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Payment failure due to lack of access to parent organization.

Sanity – Build the way you think, not the way your CMS thinks

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