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Users experiencing issues logging into Sanity due to a popup prompt that doesn't respond.

8 replies
Last updated: Jan 17, 2024
Hello everyone! We are having some issues logging into sanity, when users sign in they are prompted to continue on this popup. But when they click continue nothing happens.
Jan 17, 2024, 9:19 AM
I’m having this issue also this morning
Jan 17, 2024, 9:24 AM
me 2
Jan 17, 2024, 9:25 AM
It’s worth mentioning that I cleared my cache. This isn’t happening for our devs who did not clear their cache. So you’ll need to clear your cache to reproduce the problem.
Jan 17, 2024, 9:27 AM
Several of my users as well, but not me (developer) 🤓
Jan 17, 2024, 9:33 AM
The method mentioned in the above thread only works if you can get into your account, I am trying to login to turn off those settings but am prompted with the pop up. Thank you for sharing though
Jan 17, 2024, 9:34 AM
Hey! We’ve now rolled back the update and are investigating the root cause. Please let us know if you continue seeing issues when logging in to your Studio. Sorry about the impact this might have had and thanks for reporting the issue!
Jan 17, 2024, 11:27 AM
Thank you
user H
Jan 17, 2024, 12:14 PM

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