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Sanity Connect app installation error: "There's no page at this address

7 replies
Last updated: Mar 8, 2022
Hi everyone, was anyone able to install Sanity Connect app to their Shopify store? Getting this error: There’s no page at this address help
AI Update

I understand you're hitting a "There's no page at this address" error when trying to install the Sanity Connect app from Shopify. This is a frustrating issue that several people have encountered with Shopify app installations.

Here are some things to try:

1. Use the direct Shopify App Store link

Make sure you're accessing the app through the official listing: Sanity Connect on Shopify App Store. Sometimes navigating through other routes or bookmarks can cause redirect issues.

2. Access from within Shopify admin

Instead of clicking external links, try installing from inside your Shopify admin:

  • Go to your Shopify admin panel
  • Navigate to Apps → "Add apps" (or "Customize your store")
  • Search for "Sanity Connect"
  • Install directly from there

3. Browser/cache issues

This "no page at this address" error often relates to:

  • Browser cache or cookies causing redirect problems
  • Ad blockers or privacy extensions interfering with the OAuth flow
  • Try opening in an incognito/private window
  • Clear your browser cache and cookies
  • Temporarily disable browser extensions

4. Check your Shopify store status

Verify that:

  • You have admin access to the Shopify store
  • The store is active (not paused, frozen, or on an expired trial)
  • Your Shopify account is in good standing

5. OAuth/session timing issues

The error can occur when the OAuth handshake between Shopify and Sanity times out. If you're being redirected back and forth between platforms:

  • Try completing the installation quickly without switching tabs
  • Don't let the page sit idle during installation
  • Make sure you're already logged into both Shopify and Sanity

6. Have a Sanity project ready

The app needs to connect to an existing Sanity project during setup. Make sure you have:

  • A Sanity account created
  • A project and dataset already set up
  • You're logged into sanity.io/manage

Alternative approach:

If you keep hitting this error, consider using the starter template approach instead, which creates everything pre-configured:

npm create sanity@latest -- --template shopify --create-project "Shopify Store" --dataset production

This bypasses the Shopify App Store installation and might be more reliable for getting started.

If nothing works:

Reach out to Sanity support through:

They can check if there's a specific issue with the app listing, your account setup, or any current platform issues affecting the installation flow.

Show original thread
7 replies
Hey
user L
– thanks for reporting. We’ve received a few reports of this same issue, we’re currently investigating and will let you know when we have an update!
user L
– that issue should be resolved now, thanks for your patience here. Please don’t hesitate to reach out if you come across anything else.
Hi User , the app is working now, but the sync is not matching any of the fields in the schema for the products. it comes as a store object. Do I need to manually create this schema, or do you have something I can use. The e-com schema I have is from the template project in sanity.io/ thanks in advance for your help.
Hey
user L
– Sanity Connect’s automatic sync uses an opinionated schema for products.
We have a demo studio with a schema set up specifically for Sanity Connect which you can use! You can find out more info about that (and Sanity Connect in general)
here
Otherwise if you want to roll your own product schema, that’s completely fine too! By using the ‘custom’ sync mode in Sanity Connect you can then point that to any endpoint / serverless function you control. This means you can effectively map that Shopify data to your Sanity dataset in any way you want – but you’ll need to do a bit of extra work here! The document above provides an example of this too.
Thank you
user F
. Is there a way to run a studio create from this template automatically, or do I have to copy code manually?
Once you’ve installed Sanity Connect (and linked it to an existing project), there’s a command you can copy and paste into your terminal / command prompt which will create a new studio for you.
In Sanity Connect, that’ll look something like this:
The command in question will have a similar signature to the below (in Sanity Connect, correct values for your project and dataset will be pre-filled to match the project you’ve selected)

npx @sanity/cli@shopify init --template shopify --project YOUR_PROJECT_ID --dataset YOUR_DATASET

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