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Transfer of projects and billing concerns addressed in Slack thread.

11 replies
Last updated: Sep 5, 2023
Hello, I reached out to Sanity support via the website several weeks ago and got an automatic Zendesk ticket created notification, but no response or resolution โ€” so hopefully this is a better avenue.
We have two separate Sanity projects, the current one is on our paid Team Plan and the new one we have set up is currently on a free plan. I don't see any way to transfer the new project to our paid Team Plan. Any help with that would be lovely. Thank you!
Aug 16, 2023, 4:29 PM
Hi User, you will need to downgrade Project A with the paid Team Plan and upgrade Project B manually. Unfortunately, there isn't a way to transfer plans over to different projects; you can only transfer projects between organisations.
Aug 16, 2023, 4:55 PM
sounds good
Aug 16, 2023, 5:13 PM
user F
Hi again, when I try to downgrade my plan, it tells me I cannot because we exceed the data limit, should I just delete that project?
Sep 1, 2023, 1:28 PM
Sorry to hear that :( Let me check with the team and get back to you.
Sep 1, 2023, 2:10 PM
thank you!
Sep 1, 2023, 2:13 PM
the project is archived... so not sure why we would still get charged if it's not active
Sep 1, 2023, 2:14 PM
Hi User, looks you will need to decrease the datasets and non-admin users to within the Free plan quotas even if the project is archived. Could you try doing that and see if it works for you?As for your second question, could you kindly clarify if have you been billed or are concerned about being billed? Thanks.
Sep 1, 2023, 3:53 PM
sounds good
Sep 1, 2023, 4:09 PM
we were double-billed this month but want to avoid that in the future
Sep 1, 2023, 4:09 PM
Hi User,Thanks for the clarifications and so sorry to hear that.
It looks like if you are on a paid plan and/or are over quota on resources such as non-admin users, documents, datasets, or assets, you would still incur fees even if the API request count and bandwidth are zero.
You will need to bring down the usage of these resources in line with requirements of the Free plan quota to avoid being billed.
We apologise for the inconvenience and thank you for your understanding.
Please let us know if there is anything else we can help you with.
Sep 1, 2023, 4:48 PM
user F
thank you so much, I think we should be all set now
Sep 5, 2023, 5:40 PM

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